If you’d like to create and start sending your own templates through Groove’s canned replies (I’ll show you what that looks like below), you can kick off a free 30-day trial of Groove here! Your master customer service email templateįirst things first. Today, we’re going to share five customer service email templates we use for the most challenging of situations. You’ll be able to shoot them out quickly when time is of the essence.Īnd you’ll rest easy knowing that there’s nothing incriminating or potentially riot-inducing contained within them. And that’s really hard.įollowing the right customer service email tips and templates make it far easier.īefore the excrement hits the fan, proactively create some well-thought-out and amiable responses to difficult situations. Good customer service requires walking on eggshells while solving problems. This might be misconstrued and land your company in hot water. This could be your founder’s nephew posing as an angry customer. This might be the one that goes viral on social media. In customer service, there’s an underlying fear that every single email you send might be the big one. We're all doing our best - and at the other side of every customer service email is a very real human being on our team (oftentimes it's me!).Tap into the time-saving and stress-relieving power of customer service email templates. Even with these challenges, our entire supply chain has been working tirelessly. Warehouses have more limited staffing + shipping carriers are seeing delays across the board.
When you shop from small businesses, this is what you fund ✨īut here's a gentle reminder that most folks do not have the resources + infrastructure of Am*zon, especially during these unprecedented times.īetween rising COVID cases and weather-related interruptions, we're all facing an uphill battle when it comes to deliveries. Just a gentle reminder to be kind to small businesses in these coming days up to Christmas ?īusinesses like Omsom often rely on the holiday shopping season - your orders give us the cash flow to be able to pay our team, craft our products, and continue to build the world that we want to see.
Thank you again for choosing Indigo, and all the best for this Holiday season! If you have additional questions, please contact us at our Customer Service portal. Thank you for your patience during this time. If you wish to see the latest tracking of any of your orders with us, visit our order status page here at any time. If your package has arrived as expected, of course you can disregard this message. We are working directly with the carrier to minimize the impacts, but we don't want you to worry - your order is still on its way! We're very sorry if you experience this delay, and we wanted to let you know as soon as we learned about it. You may also find that tracking information is unclear, or isn't updated right away. We've just learned that there has been a carrier delay in your delivery area due to very high parcel volumes, and as a result some packages may arrive a few days later than the estimated date we gave you when we shipped your order.
We wanted to send you an update on the recent order(s) you placed with us. If you don’t have any special offers for customers who are impacted by shipping delays, you can simply chose the email with a thank you and a signature from your customer support team or a spokesperson for your brand. Optional: Provide value with a resource or special offer (CTA) Make sure to share any steps you are taking to make it right. The goal of this email is to reassure your online shoppers that despite this hiccup, they will still receive their package and you will be there to assist them. Saying sorry is an easy way to show empathy for what they’re going through. Shipping delays are not your fault, but you are indirectly causing your customers stress because they chose to shop with you. This is the perfect place to provide the answers to any immediate questions your customers might have so they don’t have to file a “ where’s my order ?” ticket to get more information. How long of a delay can customers expect? How is your customer service team handling it? Set expectations around the impact (body)
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